Bank of Ceylon Complaints and Correspondences



Complaints and Compliments

 
We, No 1 Bank in Sri Lanka, committed to satisfy our valued customers with our wide range of products and services. If there are ways in which we can improve, we are eager to hear from you.
 
Your idea or suggestion can help us improve our service. we value your thoughts or any concern of your experience with us.
 
Complaints
 
We are committed to provide an unparalleled banking experience. However, if you feel that we have not delivered in any particular area we would like to hear from you.
 
Complaints are important signals for us to maintain and improve our service standards.
 
Compliments
 
Your idea or suggestion can help us to improve our service. We value your thoughts / suggestions to improve our service and we like to hear from you on good experience with us. 
 
How can you reach us?
 
Option 1 – Contact any of our branches, service unit or Contact Centre
 
If you have any complaints or compliment regarding our service or products, please contact any of our branches, departments or Call Center.
 
 
Option 2 – Contact Customer Experience Management (CXM) Team
 
You can lodge your Complaint/Compliment online with our CXM unit. Your concern/request will be attended with priority through an automated system.
 
What happens after you lodge a Case online?

  • An immediate SMS or E-mail will be sent with a reference number, acknowledging receipt of your online request.
  • Our representatives will contact you if required, with regard to your Complaint/ Correspondence.
  • Once resolved/attended, you will be notified by email or SMS
  • If you are not satisfied with the solution/response, you can request for further actions/clarification within one week from the response.
 
Complete a Customer Relations Form Online
 
Phone :
Customer Experience Management Unit -  +94 11 220 4750 / +94 11 243 5814
Contact Center -   +94 11 220 4444
 
Fax : +94 11 243 5815
 
Email : bocexmgt@boc.lk
 
Post :
Customer Experience Manager
22nd Floor
BOC Square, No. 01, 
Bank of Ceylon Mawatha,
Colombo 01.
 
Seek review by Financial Ombudsman
 
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of the Financial Ombudsman who provides free, independent services to resolve your disputes with financial institutions.

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